In mental health, and indeed in all of our services, the perception of care by the people who receive it is paramount to their improvement.
As the lead agency providing mental health services to the Prescott-Russell community, Valoris will be part of a pilot project and will implement the use of the Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA) to obtain perceptions, opinions and comments of people who receive its mental health services.
The OPOC-MHA is a standardized and validated data collection tool. The results for Valoris will allow for real improvements and concrete changes to better support people in need of assistance. he questionnaire is administered by a neutral third party. This person will contact individuals who have received mental health services from Valoris over the past few years by phone to complete the survey with them. Surveys have already begun to be administered.
For more information about this initiative, please visit the CAMH website.