The staff of Valoris is committed to providing the citizens of Prescott-Russell with quality services while respecting their rights guaranteed by laws, regulations and policies. We always want your experience to be as positve as possible and that the services meet your needs. However, it is possible that you may have been dissatisfied with the way you were treated during a service request, or that the quality of the services received did not meet your expectations. If this is the case, policy S-105 - Complaints from clients is there to ensure that your comments are heard and taken into consideration by Valoris, without being subject to any direct or indirect reprisals.
Valoris is committed to taking customer complaints seriously and seeing them as an opportunity to improve its services. To communicate a complaint or comments regarding the services received, you can contact us via our various contact details.
173, Old Highway 17 P.O. Box 248
613-673-5148 or 1-800-675-6168
To make it even easier to access our services, you can now self-refer or refer others online. One of our Service Advisors will be in touch with you within 48 business hours. If this is an emergency, please dial 911.
Important: If your concerns are about the safety of a child, please contact us at 1-800-675-6168. Your call can remain anonymous. We will then be able to assist you quickly and initiate the necessary safety measures immediately.
173, Old Hwy 17, Plantagenet
860, Caron Street, Rockland
8, Valoris Street, Embrun
411, Stanley Street, Hawkesbury
Monday to Friday from 8:30 a.m. to 4 p.m.